Shipping Policy

At CHICVERSA, we are dedicated to delivering your orders safely and on time. This policy outlines our order processing, shipping times, fees, and other important details to help you understand how your purchases are delivered.

1. Order Processing

• All orders are processed within 1–3 business days once your payment has been confirmed.

• Please note that orders are not shipped or delivered on weekends and public holidays.

• In case of unusually high demand, processing times may be slightly longer, but our team will always do its best to ensure your order is shipped as quickly as possible.

2. Shipping Time

• Standard delivery usually takes 7–15 business days.

• Delivery times may vary depending on your location, courier performance, customs clearance, or unforeseen circumstances.

• While we work with trusted carriers, we cannot guarantee exact delivery dates.

3. Shipping Fees

• Shipping costs are calculated automatically at checkout based on your delivery address.

• All fees are clearly displayed before you confirm your purchase.

• Please note that shipping fees are non-refundable once the order has been shipped.

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email containing a tracking number.

• Tracking information may take up to 24–48 hours to become active on the courier’s system.

• You can follow the progress of your delivery through the courier’s official website.

5. Responsibility & Delivery Issues

• Customers are responsible for providing accurate and complete shipping information at checkout. CHICVERSA will not be liable for delayed or lost deliveries caused by incorrect addresses.

• We are not responsible for delays caused by customs clearance, courier service issues, or force majeure events (such as natural disasters or strikes).

• If your package is significantly delayed or missing, please contact our support team so we can assist you in resolving the issue.

6. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us at: 📧 support@chicversa.com

Our customer service team will be happy to assist you.